MAKE A CLAIM
Stuck on the side of the road? We’re here to help. Find out who to contact and what information you’ll need to get back on your way as quickly as possible.
— Broken down?
Step 1: Contact the breakdown helpline
If your vehicle breaks down, call the 24-hour UK and European breakdown recovery helpline as soon as it is safe to do so.
24-hour Breakdown Recovery Helpline:
01945 425307
Emergency Assist Limited
Exchange Square
Wisbech
Cambridgeshire
PE13 1EF
Step 2: Have your information ready
To help arrange assistance quickly, please make sure you have the following details available when you call:
- Your policy details, including your policy number
- A return telephone number
- Your exact location
- Your vehicle registration number
- The make and model of your vehicle
- A brief description of the fault or problem
- Details of any vehicle modifications that could affect recovery or roadside repairs
Having this information ready can help reduce delays and get assistance to you faster.
Broken down? Call 01945 425307 for helpIf you break down on a motorway
If you cannot contact the helpline or are unsure of your location, use the nearest SOS emergency phone box. You can provide the highway officer with the breakdown helpline number so they can contact the claims handler on your behalf.
If a Highways Officer attends the scene, let them know that you have already contacted the breakdown provider or ask them to call using the helpline number above.
What happens next?
Once your cover has been validated, assistance will be arranged based on your policy and the nature of the breakdown. Depending on the issue, this may include roadside repair, recovery to a nearby garage, or onward assistance.
Keeping calm, staying safe, and having your policy details ready will help make the process as smooth as possible.
Broken down? Call 01945 425307 for help