CoverMy Breakdown FAQs
Find the answers to commonly asked questions.
Changing or cancelling your policy
You can cancel your policy within the first 14 days of the policy inception date, or upon receipt of your terms and conditions, whichever happens later. Unless you have made a claim during this period.
The quickest way for you to do this is to call the team on 0208 626 9454.
If you have recently changed your vehicle then you will need to notify us. You can call us on 0208 626 9454 or email admin@covermy.co.uk to talk to our team who will be more than happy to help.
You may change the vehicle on your policy up to 4 times during the term of your policy.
If you need to make any changes to your policy you'll need to contact our customer service team on 0208 626 9454 or email us on admin@covermy.co.uk.
Complaints
We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.
If you wish to make a complaint then you can get in touch with our team on 0208 6269 454 or email us at complaints@covermy.co.uk and we will be more than happy to help.
Making a claim
If you require emergency assistance then please call 01945 425307 in the UK or if abroad then call +44 1945 425307
What our operators will need if you breakdown
1. Your name and breakdown insurance policy number.
2. The vehicle’s make, model and registration number.
3. The exact location of the vehicle, such as the road you are on, the nearest junction, identifiable landmark etc.
4. What you suspect the nature of the fault is.
5. The telephone number you are calling from.
6. We will then arrange for a Recovery Operator to attend to the given location as quickly as possible.
Our policies
Your policy documents will be attached in your policy confirmation email. You can also access your policy documents at any time by logging into your online account.
If you haven’t received your login details or can’t find them, call our customer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.
Our offices are open Monday to Friday at 8am to 8pm and weekends 9am – 6pm.
Policy
At CoverMy we never want to leave you stranded, so we will automatically renew your breakdown insurance unless you tell us otherwise.
A reminder email will be sent to you at least 21 days before your renewal is due. If you wish to cancel or make any changes you can call 0208 6269 454 or email us at admin@covermy.co.uk and we will be more than happy to help.
Our offices are open Monday to Friday at 8am - 8pm and weekends 9am - 6pm.
If you have any issues with, or questions about, your account you can contact us on by calling 0208 6269 454 or emailing us at admin@covermy.co.uk and we will be more than happy to help.
Our offices are open Monday to Friday at 8am - 8pm and weekends 9am - 6pm.
When you took out your breakdown cover with us we would of automatically created you an online account. You should of hopefully received an email with your login details.
If you haven’t received this email or can’t find it then call our customer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.
Our offices are open Monday to Friday at 8am - 8pm and weekends 9am - 6pm.